Introduction

Welcome to https://www.alvawater.com/th The official website of Lux Royal (Thailand) Company Limited (As follow referred to as the Company). The Company has prepared this website for the purpose of ordering products and services online. For your own benefit, please read our terms and condition before engaging in the activities on this website.

Copyrights and Trademarks

Please be informed that, under protection of Intellectual Property Laws, the rights of the texts, pictures, sound, content, trademarks, service marks, names, trade names, presentation, information, news and any components appeared in this website solely and legally belong to the Company and are protected under the intellectual property Laws of Thailand. Should any person imitates, counterfeits, copies, modifies, publicizes, distributes, makes available for rent or commits any action for the commercial benefit or unlawful benefit on the above-mentioned intellectual property without any prior written permission from the Company in any cases, the Company shall ultimately proceed with the legal proceeding against the infringer and the right of the use of this website shall immediately be terminated if the users violate any of the Terms and Conditions of the use of this website.

Using website

The company allows you to use this website that you must to accept the terms and conditions in using this website which is under the terms and conditions that described by the purpose of the service the infringement of these terms and conditions will result in the cancellation of the service without prior notice to you. The content displayed on this website is for informational purposes only. The description of the products shown on this website was created by the company. Some services and features related to membership registration or registration for receiving the information may appear on the website. So you need to agree to provide accurate information. Every website’s user is responsible for storing passwords and identifying other accounts that are safe. The account holder is the person responsible for all actions that occur under the password or account. Also, if you can’t remember the password or your account we are not responsible both of directly and indirectly that you loss or damage of your failure to result from on connection that corresponds to this part.

Entering your information into the system

1. Website https://www.alvawater.com/th this allows only registered users to register as members who can order products or participate in various promotional activities on the website.

2. Registration for membership with the website https://www.alvawater.com/th register must provide the accurately and completely information, in case of changes. The register must always update the information.

3. Registration and ordering products with the website the users must be 18 years of age or older.

4. Each user is allowed to have only one user account. The infringement of the conditions may result in suspension of user accounts promotion or other of benefit and may be prosecuted under the law both of civil and criminal.

Selling and ordering

Using of website https://www.alvawater.com/th there are the rules and conditions that must be followed. By the company will recognize all service users accept these rules and conditions Which has details as specified below The company Reserves the right to change the rules and conditions to be more appropriate

1. Ordering products and services will be considered to completeness when you have fully paid for the products and services as stated And accept the terms and conditions as registered to be a member of the company website, in any price and promotion (Sales promotion) offered for sale will only be available for purchase through this website https://www.alvawater.com/th. It cannot be used to purchase products through other channels. Or at the branch of the company

2. Sales and ordering of products will deliver the product to you (*According to the shipping conditions of the terms and conditions)

3. Buying the products such as water purifier, air Purifier or other, the company will directly guarantee the product quality, in the case if you have under warranty conditions, you can directly contact the company.

4. Prices that specified on the website https://www.alvawater.com/th The company have already included the installation fee.

5. The service and installation must be only in the standard terms of the company.

Payment and services

About the payment and services you can pay by VISA or Master Card via the website. The system will connect to the payment page of the service bank. For you to enter your credit card information

Delivery

1. Delivery service

• The company will confirm the delivery of the product to you once you have made the payment (according to the payment and services terms) and the company has successfully verified.

• Shipping will process according to the order number to the time of delivery confirmation. Products ordered in the same order number will be shipped separately. Depending on the type of product as the company deems appropriate.

• Products will be delivered to the specified address in the shipping address only and can’t change the delivery address once the delivery has been confirmed.

• There aren’t to ship products to the post box but will deliver to the specified clearly address only.

• The delivery period is adjustable change. In the case some products are the products that need to be imported or products that are not in the warehouse The company will inform you in advance.

• In the case that the product has not been received within 7 days after the date the company confirmed shipping Please call to the call center 02-381-5115 immediately.

• When you receive the product Please check the product before signing the product receipt in the delivery form. For the best benefit of yourself in case of problems, please report to Call Center 02-381-5115 immediately before receiving the product.

2. Type of Shipping Services

Company has provides domestic’s shipping services to registered address only and we also provide installation service. However installation service would be provided to customer only selected item which was shown on the order listed.

3. Delivery fee

Company will not charge for shipping. We will deliver the product according to the distance from the nearest branch.

Note:

• Delivery period throughout the Thailand During business hours from Monday to Friday, 08.30 – 17.30 hrs. Except Saturday, Sunday and public holidays as announcement by the company.

• In the case, the customer receive the product and no recipient by without informing from us in 1 day advance within 03.00 pm. There will addition charge 200 Baht per trip.

• Reserves the right to change these conditions without prior notice

Returning the product

The company sincerely hopes that you will satisfy with the products that you ordered and the company has been working hard to ensure the products are delivered from our warehouse are completely packed. When you have received the ordered product you should to check immediately with a receipt. If you found the damaged product, please inform the company immediately and our customer service will quickly work to make your confident that your complications will be solved by your effect the least and you can return products but in case it has been unpacked and still in the unused and original. The company will accept return products that are still in the same as when shipping. In the case has the damage product or the quality of the product does not match the advertisement, please bring the product and the receipt to the branch or company within 7 days from the begin date of purchase.

Cancellation due to mistake

In the event that any mistake has occurred and caused the information related to the products and services to be changed from the original information such as unfulfilled and inaccurate product descriptions, etc. The Company has the rights to cancel the Purchase Order at any time and if the Company has received the payment, the Company shall refund to the user in full amount which is paid earlier within 7-15 days from the cancellation date of the purchase order in accordance the return of products policy as stipulated in the Cancellation Policy.

Termination

You must follow with all conditions of service. When you access the website https://www.alvawater.com/th or register to be the member or during the process of your purchase for all terms and conditions of this service, or even one of the above, We might edit or delete by don’t need to inform you. Terms or conditions that about the copyright, trademark, ignoring of responsibility, claiming, the limitation for the responsibility, compensation, the enforced laws, arbitration decision will still be fully effective even if canceled or end part of this.

Rules and Regulations of the use of the website

1. When you use other application available on this website, such application may ask for your permission to access your content and information including other person’s content and information shared with you. The agreement between you and such application will be determination between you and the application of how the application is able to use, store, and transmit the content and information. The Company does not acknowledge such in any way.

2. When you publicize any content or information by setting public access, it means you have allowed public including non-member to access and use such information as well as connect the information with you.

3. The Company shall not responsible for any content submitted to the public by You (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website) Any material (whether submitted by You or any other users) is not endorsed, reviewed or approved by the Company. The Company reserves the right to remove any content submitted or posted by You in the public, without giving prior notice to You, if the Company becomes aware and determines, in its sole and absolute discretion that You are or there is the likelihood that You may, including but not limited to defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
• publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
• post or upload files that contain viruses, corrupted files or any other software or programs that may damage the operation of the Company and/or any third party’s computer system and/or network;
• violate any copyright, trade mark, computer and/or other applicable laws of Thailand or international laws or intellectual property rights of the Company or any other third party;
• Submit content containing marketing or promotional material which is intended to completely business with the Company or solicit the Company’s customers.
The Company is pleased to accept your opinion or suggestion and the Company is able to use such opinion or suggestion without any obligation to compensate you for such information.

Privacy Policy

The company recognizes the importance of your privacy as much as your concern on how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly.
you are accepting that all of your personal information that you have entered to or interacted with our website and all of admin will belong to the company, in which we strive to do our best to protect your private information. Furthermore, any cyber-crime, lost, or damage of your general or personal information that is beyond our control, we reserve the right to deny any responsibility resulted from such actions.
Your personal information helps us develop, deliver, and improve our products, services, content, and advertising to suit your needs. We do not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent. The company may disclose the statistical information such as the website usage, general financial services, and other services-related information to our third-party advertising partners and/or business partner.
Like many websites, we use “cookie” technology to collect statistical data. Cookies are small files that can be used to store information and commonly used by websites to save data on your computer. The information we collect from cookies are general statistical data such as which your interactions with our website, parts of our website people have visited, length of visit, etc. Cookies cannot be used to get information about you or your computer system, your email, or other private information.
Occasionally, we may carry out a survey to help us to understand and identify our customer’s need, and to improve our product and services and our website. You have the right to participate in the survey, or if you choose not to exercise yours is upon your decision.
From time to time, The company will communicate with you through the email you have registered with us in order to inform you about our interesting product and services, other special offer promotion. You may out of receiving our newsletter or marketing communication via email.
At times we may disclose your information with carefully selected business partner who help us improve our product and service offerings and/or may offer you products and services of interest as for your own benefit.

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